Refund and Withdrawal Policy

Last updated: August 22, 2026 · version 2026-08-22

Points are digital content delivered the instant your payment is confirmed. This page explains exactly when you can get your money back, and when you cannot.

1. The general rule

Because Points are delivered immediately and are consumed by being placed on the ranking, purchases are final. We do not refund for change of mind, for a country losing, for a season resetting, or for a rule change announced on the site.

If you are a consumer in the EU, the EEA or the UK you normally have 14 days to withdraw from a distance contract. For digital content not supplied on a tangible medium, that right ends once performance has begun with your prior express consent and your acknowledgement that you thereby lose it — Article 16(m) of Directive 2011/83/EU, and regulation 37 of the UK Consumer Contracts Regulations 2013.

That is why checkout makes you tick a box saying, in substance: “I ask for my Points to be delivered immediately and I acknowledge that I lose my 14-day right of withdrawal once they are.” We record that you ticked it, when, which version of the Terms was in force, and which language you read it in. If you do not tick it, we do not charge you and we do not deliver Points.

2. When we do refund

Wherever you live, we refund in these cases:

• We charged you more than once for the same purchase, or we charged you and the Points never reached the ranking.
• The charge was not authorised by you. Tell us, and tell your bank: refunding an unauthorised charge is your bank’s obligation, and every purchase here is authenticated with 3-D Secure. We cancel the Points as soon as you tell us, and we refund if we establish that the charge was not authorised.
• Any case where the law of your country gives you a right to a refund that this policy cannot displace. Nothing here limits your legal rights.

If we have to cancel a season before it ends, the Points you bought for that season carry over in full to the next one. The remedy is in Points, not in cash: your Points were delivered and spent the moment they moved a flag, and a later change to the game does not undo a delivery already made. The same applies if we shut the service down — see clause 12 of the Terms.

3. How to ask, and chargebacks

Write to info@thebestcountry.lol within 14 days of the charge, quoting your order reference — the code beginning with TB- that we show you the moment your purchase completes, and that also appears on the receipt our payment provider emails you. Keep it: with no account, no password and no email address on file, it is the only thing that lets us find your purchase. We answer as soon as we can and, where a refund is due, we make it to the original payment method within 14 days of accepting the request, at no cost to you. We cannot refund currency conversion or international transaction fees charged by your own bank, because we never receive them.

Before asking your bank to reverse a charge, write to us — we almost always resolve it faster than a dispute. If a chargeback is opened, we give our payment provider the record of your purchase and of your consent. The Points behind a reversed payment are removed from the ranking, because leaving them would mean a country keeps a position nobody paid for. Repeated unfounded chargebacks may lead to future purchases being blocked.